Shipping Information
Thank you for shopping with Exotic Jewellery NZ We aim to deliver your beautiful jewellery quickly and safely. Please read our shipping details below.
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1. Processing Time
• All orders are processed within 1–3 business days after payment confirmation.
• Custom or pre-order items may take longer — estimated timelines will be mentioned in the product description or communicated directly.
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2. Shipping Options
• We offer standard and express shipping options within New Zealand
• International shipping is available to selected countries — please contact us before placing an order for overseas delivery.
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3. Delivery Time
• Standard Delivery: usually takes 3–7 business days within New Zealand depending on your location.
• Express Delivery: usually takes 1–3 business days.
• International Orders: delivery times vary by destination and customs clearance.
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4. Tracking Your Order
• Once your order is shipped, you’ll receive a tracking number via email or message.
• Please allow up to 24 hours for tracking information to update.
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5. Shipping Charges
• Shipping costs are calculated at checkout based on location and delivery option.
• Free shipping may be available on orders above a certain amount based on location and delivery option.
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6. Delays & Responsibility
• We are not responsible for postal or courier delays, lost parcels, or customs issues once the order has been shipped.
• Please ensure your shipping address is correct — we cannot be held responsible for parcels delivered to incorrect addresses provided by the customer.
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7. Damaged or Missing Items
• If your package arrives damaged or an item is missing, please contact us within 48 hours of delivery with photos and order details.
• We’ll review and resolve the issue promptly in line with our Return Policy.